EXPERIENCE

• Present 2021

  Full Stack Web Developer

  High Standards Web LLC | South Amboy, NJ

  Build Full-Stack Apps for customers to improve their in-house inventories and employee management

  Improved the Website user interface, accessibility, and functionality by 80%, which increase sales by 48% in 2022

  Trained clients in a time-effective way to reduce the company training expenses by 29% in 2022

  Testing and deploying programs and applications

  Troubleshooting, debugging, maintaining, and improving existing software

  Compiling and assessing user feedback to improve software performance

• 2021 2017

  Maintenance Admin Data Specialist

  United States Marine Corps | San Diego, CA

• 2015 2013

  Call Center Rep

  Aspen Dental | East Syracuse, NY

  Handle a lot of calls, at least 110 per day, and have a 90% conversion rate

  Take customer calls and provide accurate, satisfactory answers to their queries and concerns

  De-escalate situations involving dissatisfied customers, offering patient assistance and support

  Collaborate with other call center professionals to improve customer service

  Answer phone calls and e-mails, greeting patients and prospective patients and reminding them of upcoming appointments

  Scheduling appointments for patient consultations, procedures and visits with dental personnel